You are very sick,and we must()your body immediately.
A.activate
B.scan
C.turn off
D.mute
A.activate
B.scan
C.turn off
D.mute
第1题
A.Thank you very much
B.What’s the matter
C.The same to you
第2题
P:Hello!will you please tell me where to go meet flight CA1101 from HOHHOT arriving at 09:.
A:Well,about 20 minutes after the flight has landed the passenger will be coming through the arrival gate.
P:About 20 minutes
A: Arrival Gate on the first floor.
P:Thank you very much.
A:You are welcome.
第3题
A.I’m glad to
B.With pleasure
C.That’s very kind of you
第4题
A.Thank you very much.
B.Post office is over there.
C.I'll be coming.
D.By air mail, please.
第5题
A.I'm glad you enjoyed it
B.ome again when you are free
C.Oh , I'm afraid I didn't cook very well
第6题
A.Just three minutes' drive.
B.You must have been very tired.
C.we got everyone here
第7题
You may meet Americans who know very little about your country。 If this(1)the case, be patient with them. Unfortunately, little is taught about the cultures or customs of other countries in America schools. The United States has always been separated from older countries by the vast oceans to the East and West of the country. As a(2) Americans have not become so familiar with different cultures and other ways of doing things as is often the case in older countries. If Americans try to help you(3)something that is very familiar to you,if they mistake your country for another of thousands of kilometers away,be patient with them。 The United States has developed into a modern nation in a very short time(4)with many other countries—only about 300 years. Americans have been very busy with growth of the country, with building roads and cities, establishing free education for millions of children, and making inventions, discoveries, and developments to benefit the whole world. The Nation's attention has been on the United States,not on the world, during most of this(5)period.It is only since World War Two (1939-1945) that Americans have been more interested in other parts of the World。
1.A. with
B. compared
C. result
D.300-year
E. is
2.A. with
B. compared
C. result
D.300-year
E. is
3.A. with
B. compared
C. result
D.300-year
E. is
4.A. with
B. compared
C. result
D.300-year
E. is
5.A. with
B. compared
C. result
D.300-year
E. is
第8题
Angry customers tend to aim their dissatisfaction and complaints at staff members. If this happens to you, you should remember that they are actually expressing their dissatisfaction about the company and not about you as an individual. But if you wish to be successful in any business, then you have to learn how to handle angry customers. Listed below are a few guidelines to help you develop your own personal strategy for dealing with angry customers:Never argue back.You must stay calm and aim to satisfy the customer even in the most difficult situations. It is only by agreeing with their view point and suggesting a possible solution that you will resolve the situation and send the customer away happy.Use your ears more than your mouth. Make sure you listen more than you speak. By listening carefully, you will be able to understand why the customer is complaining, so that satisfactory steps can be taken. Show that you care.Use every opportunity to express your apology and understanding. You have to show that you will do everything within your power to try and resolve the situation. This exhibition of your concern will win the customer over. There will be a significant change in their behaviour.Control your anger and be patient.Learn to relax and calm yourself.Having patience with your customers and with yourself will go a long way in winning over hostile customers.
The above guidelines are very useful in every situation in life and you can successfully tackle hostile circumstances by following them. If you follow the above tips, you are on your way to succeeding in your career.
(1)At whom do angry customers tend to aim their dissatisfaction and complaints?
A.staff members
B.company managers
C.those who accompany them
第10题
A.alliteration
B.onomatopoeia
C.personification
D.simile